Frequently asked questions

Pricing depends on the type of work and whether it can be handled remotely. Tell us the problem and we will quote before we start.

Weekend and after hours assistance can be arranged. Ongoing arrangements can be set up for businesses that need a known contact outside normal hours.

No. You can call when you need something, or set up a regular arrangement if you would rather have a fixed monthly cost.

It depends on the site and the option that suits it. Tell us the address and the date you need to be running and we will tell you what is realistic.

Yes. Coordinating with carriers and providers on your behalf is part of what we do.

No. Temporary connections are set up as a rental. We install it, you use it for as long as you need it, and we collect it afterwards.

Yes. Business telephony and VoIP can be set up alongside the internet service so it all lands together.

Yes. Solar and mobile connected camera options are made for exactly that situation, including short term hire style arrangements for temporary sites.

Yes. Regulated work is performed under the appropriate licence or coordinated with a licensed provider where required.

Remote viewing is normally part of the setup. We will confirm what is possible for the system that suits your site.

Yes. A Certificate of Destruction is issued for the collection so you have a record for your own compliance file.

Yes. One off collections and archive box destruction can be booked without any ongoing commitment.

No. Staples, paper clips and lever arch files are fine. The bin label lists what does and does not belong, and anything other than paper is the short version.

Yes. Send through a current invoice and ask about the price beat offer.

It is baled and recycled into new office paper and washroom products rather than sent to landfill. Destroying the records and recovering the material are the same process.

It depends on the equipment and the environment it is used in. Tell us what you have and where it is used and we will confirm the interval that applies.

Yes. Multiple sites and properties can be scheduled together so everything falls due at the same time.

Yes. Scheduling and reminders are part of the service so the next round does not creep up on you.

Yes. Site specific evacuation diagrams and emergency procedures documentation, prepared with reference to AS 3745 Planning for emergencies in facilities, and reviewed when the site or floor plan changes.

Yes. HLTAID011 and HLTAID009 are nationally recognised units of competency. Pathvia trainers deliver the training under partnership with a Registered Training Organisation, and the RTO issues the Statement of Attainment on successful completion.

The model Code of Practice for first aid in the workplace recommends CPR is refreshed every 12 months and the first aid qualification renewed every three years. Your own policy, insurer or funding body may set a shorter interval.

Yes. Training runs at a location of your choice and can be scheduled around a roster, including outside standard hours by arrangement.

Yes, as workplace training rather than a nationally recognised unit. It is built around the setting it is being delivered into, including NDIS and disability support teams.

Yes. Pathvia trainers hold a Certificate IV in Training and Assessment. For nationally recognised units they deliver under partnership with a Registered Training Organisation, which is what allows the Statement of Attainment to be issued.

Tell us and we will work out whether they join the next group session or are picked up separately. Nobody should be left with a lapsed certificate because of one roster clash.

We can coordinate the technology, connectivity and equipment side and work alongside your removalist, builder or landlord.

As early as you can. Connectivity and cabling usually have the longest lead times, so knowing the open date early makes everything else easier.

No. Training is part of it, but the useful work is usually deciding which few tasks are worth doing this way, setting those up with your own material, and agreeing what staff are allowed to put in. Tool training on its own tends not to stick.

Not in a general consumer tool. Which information can go where depends on the tool, how it handles data and your own obligations, and the responsibility stays with your business. We help you work out where the line sits and put it in writing so staff are not guessing.

No. Sessions are built around the work people already do, using examples from your own business rather than generic demonstrations.

Pathvia’s director is a Microsoft and Google Accredited Trainer with a background in education and information and communication technology, so sessions are built by someone who teaches for a living rather than someone reading a vendor deck.

That is not what we are selling. The realistic result is less time on repetitive admin and drafting, which gives people back time for the work that actually needs a person.

Quickly. Any recommendation is for what is available now, so it is worth revisiting rather than setting once and forgetting. Short refreshers are usually more useful than one long course.

It depends on distance, time and what is being moved. Send through the details and we will quote it.

Sometimes. Availability depends on the day, so it is worth asking.

Yes. Tell us what the site needs to do and who it is for and we will scope it from there.

Usually yes. We will need access details or the current provider so we can work out the cleanest way to transfer it.